I came across an interesting issue recently where a user was printing out a Pro Forma Invoice, but the details section was blank. This was happening even though the information showed on both the Pro Forma entry screens and the Preview of the Pro Forma Invoice print.

Having looked into various scenarios, such as the obvious Sage support checks (Standard layout, demo data, Different user etc.), I managed to find the problem related to how certain users were entering line details. The problem only occurred on Free Text Lines, however the users were Copying details from an Excel spreadsheet and Pasting them into the Line details.

There is obviously some sort of conflict with the formatting of Excel data which is preventing it from physically being printed out.

This problem will occur in all types of Order/Return Line entry, including amending the Item Line Description for a Standard Item Line. Therefore do NOT copy and paste from Excel