Tag Archive: Credit Control

Sage 200 2016 SP2

Sage 200 2016 SP2 has been out for a while now.

One key issue that impacted users in Sage 200 2016 were the restrictions on Accounts which were placed ‘On Hold’.

There is an issue with entering Memo’s and also it is not possible to allocate transactions.

SP2 fixed the Memo issue. It didn’t fix the allocations but after I did some communicating with Sage support they did a great job and there is actually a Hotfix now available.

It still isn’t possible to import transactions which is something else we have come up against, however my opinion on this is that for Invoices in particular it is probably working by design. I would be interested to know other people’s thoughts on this.

The most important part of any business is getting paid. It’s important for any business to make sales, however this is all a waste of time if it does not then collect payment. Having good Credit Control functionality that allows you to collect more debts, more quickly, will vastly improve cashflow.

Sage 200 has its own basic functions to help with Credit Control: Debtors Reports, Statements, Letters and the Credit Control workspace (which is often missed). For a lot of companies these functions are too basic and time-consuming.

Credit Hound, by Draycir, is a Sage 200 add-on that makes debt chasing easier, faster, and therefore more efficient.

It has a separate user interface from Sage 200, but links directly to it, synchronizing your Debtors information.

Dashboards give Credit controllers better debtor visibility, with graphical views of ‘who owes the most money over the longest period’, visibility of ‘who they are scheduled to chase’ as well as ‘who has paid recently’ or ‘promised to pay’.

There is an interactive Debtors Listing, easily filtered as required.

Chasing can be automated, or manual. The chase screen is easy to use with visibility of contacts, transactions etc. There is an area to enter notes. You can also create prompts which will allow the chaser to ask the correct questions based on the Debtors answers or excuses.

i.e. Prompt: Your Invoice X for £Y is outstanding, when will you be sending payment?

Debtor Answers: We did a payment run this morning, I am waiting for the cheque to be signed.

Prompt: What is the Cheque number and Value?

Debtor Answers: 000001111, £Y

Prompt: When will the cheque be posted?

You can flag transactions when a commitment to payment has been made, or if a dispute has been made. Then as part of completing a chase, internal/external letters can be created and sent as required.

e.g. Send a letter to the customer about the agreed expected payment.


Send a Dispute report to the required internal contact, to advise them payment is being withheld until they resolve the detailed issue.

Any follow ups that are required after a chase are automatically entered into the Credit Hound calendar so the Credit Controller knows what they need to follow-up and when. The calendar is fully linked to Sage 200, which means if a payment is made before the scheduled follow-up, Credit Hound will automatically complete it.

Rules & Actions can be created so you can tell Credit Hound, if a Customer or Transaction meets a certain Rule then perform a particular Action.

Credit Hound also has its own built-in Report Designer that allows the ability for Creating and or Amending reports and Letters as required. An added advantage is that as a Draycir product, Credit Hound also integrates with Spindle allowing you to distribute documents as required.