Tag Archive: known issues


It’s been a while! Lots to start posting about. We have had Sage 200c and there are lots of updates for add ons with changes to Credit Hound, the new Spindle Self Service Portal, Sicon Barcoding and Warehousing to name a few.

It’s busy, busy, busy at Smith Cooper System Partners but I am going to do my best to start posting again.

How are people getting on with Sage 200c?

My personal experience to date has been great and I love the installation as it is much quicker. The Send To Excel feature is a great addition too, saving the reformatting requirements of Export as CSV or Excel.

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Service pack 3 has now been released for Sage 200 Extra 2015. There are a number fixes included as detailed in Sage 200 Extra 2015 SP3 Issues Fixed .

Sage 200 Manufacturing

Stock Projection Details

Some changes have been made to improve compatibility with Windows 8, Windows 8.1 and Windows Server 2012, these changes also make a consistent look and feel with other areas of Sage 200 Extra.

As a result of these changes, the following graphs are no longer available:

• Graph tab on Stock Projection Item Details

• Graph tab on Monitor Operation Times

• Histogram tab on Monitor Operation Times

The changes also prevents some workspace options (for example, opening, saving, Copy to Clipboard, print and the tools to change the display of the charts).

MRP – Unable to amend the first recommendation on the system

When the user runs MRP within Manufacturing for the first time, the MRP numbering sequence runs from MRP000000, rather than MRP000001.

As a consequence of this, the first recommendation will not be selectable on the MRP Recommendations form.

To renumber the recommendations you must run the MRP twice on a new dataset, before actioning or maintaining any recommendations.

Subsequently, MRP need only be run once.

Sage 200 Suite Tools

Sage 200 2015 SP3 uses a new version of ManufacturingCSVFileConversion.exe

If you attempt to use the previous tool, the following message appears:

Error launching application. Could not load file or assembly ‘Sage. Manufacturing, Version – 17.0.0.1’.

 

Yesterday finally saw the release of the much-anticipated Service Pack 2 for Sage 200 Extra 2015.

One of the key items as part of this is the support of Windows 10 operating system.

There are lots of fixes and some additions as detailed in this document released with the update –

Reports

There are some New Reports to be aware of which are not installed automatically as well as Layout updates too. Check these out with your BP. The introduction of the SOP Profitability reports which include Returns and Credit Notes will be music to some people’s ears, although if you needed this previously you have probably had the report written already.

There also some nice Stock reports, offering different views of Sales by Customer, Product Group and Monthly Sales etc.

Summary Screens

My particular favourite addition in this service pack is the added drill down functionality to the Summary screens. Previously a great visual aid (and Sage Sales Persons dream!) they were not altogether complete from a ‘day to day’ point of view. However we are now able to drill all the way down to the transactional items which makes them much more beneficial as an analysis tool.

Sales Summary Outstanding Debt (Totals)

Sales Summary Outstanding Debt (Totals)

 

Sales Summary Outstanding Debt (Drill down to Customers)

Sales Summary Outstanding Debt (Drill down to Customers)

 

Sales Summary Outstanding Debt (Drill down to Transactions)

Sales Summary Outstanding Debt (Drill down to Transactions)

Installation

Service Pack 2 can be applied to sites running either the Base version of Sage 200 Extra 2015 (all SP1 updates are included) or sites with Sage 200 Extra 2015 Service Pack 1.

As with Service Pack 1 there are two installation files:

  • Sage200v2015SP2ClientPrerequisites.exe
  • Sage200v2015SP2.msp

On client machines, both files must be run in the order listed above.

Sage200v2015SP2ClientPrerequisites.exe checks the client files to ensure the correct registry keys are present on the machine.

Sage 200v2015SP2.msp updates Sage 200 Extra.

NB. On a server, you only need to install the Sage 200v2015SP2.msp file.

As ever this Sage 200 Extra 2015 SP2 Installation and Release Notes document gives all the information needed to install the service pack.

 

After upgrading a Sage 200 site to Sage 200 2015, an error message may be displayed when accessing System Administration for the first time. The message advises of an error in XML document (9, 3).

 

This is caused by not removing any Add-Ons before commencing the upgrade to Sage 200 2015.

Previously, the Add-Ons could be uninstalled in System Administration but when you try to remove the Add-Ons , the below error is displayed.

Exception has been thrown by target of an invocation

This is because in Sage 200 2015, the schema version number has changed so the Add-On trying to be removed does not have the expected schema number assigned to it and so can’t be removed.

In order to complete the upgrade:

Note: You must take a backup of the Sage 200 Configuration Database before proceeding.

  1. Close any errors and select the Add-Ons option in the left pane.
  2. Make a note of the name of each Add-On installed on the site.
  1. Backup the Sage 200 Configuration Database before proceeding.
  1. Open the configuration database in Microsoft SQL Management Studio and open the tblAddon table.
  2. Look for the Add-Ons that were noted in Step 2 in this table. For each add-on, make a note of the AddOnID in the first column.
  3. Remove the entries from the table for each of these add-ons. This should leave only the standard Sage 200 entries in the table, for example, Sage 200 Accounts, Sage 200 Bill of Materials, Sage 200 Accounts Compiled Model.
  4. Close Microsoft SQL Management Studio and re-open Sage 200 System Administrator.
  5. The core components should now install successfully. You will then need to reinstall any applicable Add-Ons, ensuring first that they have been re-compiled for use with Sage 200 2015.

Sage 200 2015 Service Pack 1 is now available.

Business Partners should note the different method of installation on Clients.

This service pack contains two files:

  • Sage200v2015SP1ClientPrerequisites.exe
  • Sage200v2015SP1.msp

On a client PC both files must be run, in that order, to ensure the service pack installs correctly.

Sage200v2015SP1ClientPrerequisites.exe checks the client files and ensures that the correct registry keys are present on the client machines. Sage 200v2015SP1.msp updates Sage 200 Extra. Failure to run the files in this order will cause errors when you try to run Sage 200 Extra 2015.

On a server, you only need to install the Sage 200v2015SP1.msp file.

Sage 200 Extra 2015 SP1 Installation and Release Notes

The following Known Issues have been resolved in Service Pack 1.

Module Issue Tracking System Reference
(where applicable)
Description
Nominal Ledger 5970 Users were unable to import a CSV file with negative budget values.
6318 When importing nominal ledger budgets, a ‘success’ message was displayed but the details were not imported.
6429 The Default Cost Centre drop-down list was not displayed on the Consolidation tab of the Nominal Ledger settings.
Desktop 6389 An ‘Unhandled Exception’ error message appears when trying to add a new feature in Menu Design mode.
6390 Updated the Workspace quick filters to display part searches. Previously, the filter would only search on the entire word (for example, typing AB would only find a customer with the name AB, it wouldn’t find Abbey etc).
6400 User preferences not retained when a user logs out of Sage 200.
6424 Adding reports to the Home Page Favourites now makes the report appear in the Summary screen.
6425 Creating a new folder in Home Page Favourites and adding the report generates an error.
6443 Error in Workspaces where the ‘OR’ filter did not work correctly. In previous versions the OR filter was working like an AND. As a result, no details were being returned by the filter.
6444 Unable to run reports or layouts from favourites.
6487 Non Taxable Receipt launches Taxable Receipt Form.
Purchase Orders 5753 Could copy an order without saving any supplier details.
6480 Multiple Delivery Dates button missing if Project Account Integration not enabled.
Sales Ledger 6451 Save and Allocate button on the Sales Ledger reverse transaction form is now read-only when reversing receipt or payment. This was active in the release version of 2015.
Stock 6455 MRP Replenishment Options missing from the Manufacturing tab on the Stock Item screen when using low screen resolution on some low-spec laptops and PCs.
Timesheets 6469 Enter Timesheet Week – Incorrect Cost rate saved.
Analysis Codes 6470 Issue when editing a newly created analysis code in Sales Order Processing or Purchase Order Processing.
Sage 200 CRM 6432 Ergonomic UI not working as expected after upgrade from 7.1.
Developers 6401 Addon fails to install when contains 2 content parts.

Sage 200 Extra 2015 SP1 Feature Updates and Issues Fixed gives some further details of items included in this update.

In the core Project Accounting module it is possible to create project Statuses and specify whether costs can be entered for a status.

When entering Timesheets in the standard system you are not able to select a project with a status that does not allow costs (as you would expect). However if entering timesheets via WTE, you are able to select a project even if it has a status that does not allow costs.

This was reported in 2011 SP5 originally, and is still not fixed within 2015.

Its been billed as the most important update in years and I have to say, I do not think users will be disappointed. Here are some details of the new features within Sage 200 2015 which was officially released at the end of February.

Look and Feel
Whilst the basis is familiar to current Sage 200 users, the screens and menus have changed in appearance giving a more modern design. Many of the changes are designed to make it easier for users to navigate Sage 200 and find/access what they want.

Look 1

Homepage

List View

List View

Look 3

Redesigned Process Maps

The 2015 design is much more intuitive.  A really nice feature is the frequently accessed page where the system remembers the functions you have used the most, so there is a quick way of getting back to them. What’s even more impressive is it remembers by day. So if you access something on a Friday, the next Friday it will be in your recently accessed.

Frequently used

Frequently used

It is now possible to use a search function on the menu allowing you to search for a menu item and the menu is filtered by items containing the word searched.

Menu Search

Menu Search

Custom colour settings can be applied and you are able to make each dataset/company you work in a different colour to make it more obvious which one you are working in.

Homepage and Favourites still exist whilst being more easily managed. Favourites can be added with one click, and can be arranged in folders, easily renamed and re-ordered.

Fixed Assets
After years without one  a simple Fixed Asset register is now included within the Financials modules for Sage 200. This is a welcomed introduction allowing you to set up, depreciate, dispose and delete assets.

Excel Reporting
Excel Reporting gives you more choice over how you can produce the reports you want. The important thing to note here, and I am not sure how I feel about it, is that some Excel reports are provided free while others are available if you subscribe to Excel Reporting. You are able to preview reports within the program to see what you would get in subscription packages.

Excel reports

Excel reports

Excel Reporting 2

Summery Screens
New Graphical Workspaces give a great visual representation of certain KPI’s. The Graphs also allow a drill down function to gain more specific answers.

Summaries 1 Summaries 2

Summaries 3

Other Improvements/changes

  • The Logon speed has significantly increased and you will struggle to find time to make a coffee before it has opened. Joking aside this is a major improvement.
  • There is a completely new ‘list view’ that does away with the older-style list views of the previous Sage 200 versions. These new list views include improved searching and filtering methods, and mixes the function of workspaces with the easier to read layout of the old list view.
    • List views can be opened up in a separate form/window. With a scroll bar!
    • Totals have been added to quickly show the cumulative values of selected records.
  • Workspaces also run more quickly, and also make better use of screen space.
  • Enquiry Screens have returned (I know they could be added to the menu manually in 2013) so the normal forms can be accessed of the menus as per 2011.
  • Project Accounting now includes the much requested Work in Progress (WIP) function which accrues for part-delivered project work. This is automatically posted to and reversed from the balance sheet as projects complete. This means costs can be posted to the same period as revenue to ensure true project profitability is shown in financial reports.
  • Increased narrative length
  • Ability to edit manual nominal journals so that you can amend references or narrative.
  • Functionality to properly account for the VAT legislation changes for early settlement discount. If you deal with a lot of settlement discounts you must upgrade for this alone.
  • Support for SQL 2014 is now included.
  • Ideas Hub this gives an easier route to offering Sage ideas of what changes you would like to see. It also gives you the opportunity to join a Sage 200 community, and hopefully this will offer an increased source of information and communication for users of Sage 200 (hopefully not turning people away from Talking Sage 200!!!!).

I am nothing but positive about Sage 200 2015. A number of the key issues have been rectified and it is definitely the most updated and improved release since the move to a SQL database.

I have come across a couple of issues relating to Emailing documents from Sage 200.

At one of my sites recently users were using had a mixture of Outlook 2010 and Outlook 2013. I had configured all layouts for email set up to use MAPI as the Mail provider.

The first issue this brought up was for every email Sage tried to send, an Outlook security warning would pop up.

Outlook security message

Outlook security message

This is not so bad for users if one or two emails are being sent, but imagine how this is for a batch of 100+ statements!

This issue is actually caused by a Microsoft Outlook update that is designed to prevent security breaches and is not a Sage problem. The update effectively removes the ‘Send e-mails automatically’ feature from within Format > E-mail and this can’t easily be corrected. For further information, refer to Microsoft article 262634 at http://support.microsoft.com/?kbid=262634

NB. In Outlook 2000 and 2003 the security update is installed separately, however it is built into Outlook 2007 and above. For Outlook 2013, there are Programmatic Access security settings which are generally controlled at a Group level. These should be enabled.

In Sage 200 2013 and above, this issue doesn’t occur if the report or layout has the Mail Provider set to Outlook instead of MAPI.

Having changed the Mail provider to Outlook on the layouts at my site, this identified another issue but this time for users of Outlook 2013. With the Mail Provider set as Outlook, when attempting to Email a document, a message appeared to advise that the Sage200Desktop.exe has stopped working.

StoppedWorking

Sage200Desktop.exe has stopped working error

The Problem Details section gives more information (???????):

Problem signature:

Problem Event Name: APPCRASH

Application Name: Sage200Desktop.exe

Application Version: 17.300.14086.3

Application Timestamp: 5334325b

Fault Module Name: StackHash_17c0

Fault Module Version: 6.3.9600.17630

Fault Module Timestamp: 54b0d74f

Exception Code: c0000374

Exception Offset: PCH_0F_FROM_ntdll+0x0003CC2C OS

Version:6.3.9600.2.0.0.16.7

Locale ID:2057

Additional Information 1: 17c0

Additional Information 2: 17c083e57d5c8adee4818c4ba7d6ebbb

Additional Information 3: 643b

Additional Information 4: 643b2a225326ecea5e5cb96f62ab3b6e

Troubleshooting detected that although this issue occurs for Outlook 2013, it only occurs when using Windows 8/8.1 or Server 2012/2012R2. Windows 7 machines were fine.

This is a known issue with the Sage report designer (so impacts Sage 50 and payroll also). The problem I had for my site was the resolution is to switch the layout Mail Provider to MAPI……..!

NB. The Sage200Desktop.exe has stopped working error can also occur when the Mail Provider is MAPI and Outlook is closed when attempting to Email the document.

My options for this site were:

Solution 1
Upgrade all users to Outlook 2013 and set all layouts to use MAPI.

Solution 2
Keep layouts as MAPI but for Outlook 2010 users download ‘Click Yes’ http://www.contextmagic.com/express-clickyes/

Solution 3
Sell the customer Spindle Professional

When logging in to Sage 200 the following error will occur due to certain Authentication settings being configured incorrectly. The error will only be on the clients machines. Logging in to Sage 200 on the server will not cause this error.

Communication Error

IIS Windows authentication settings

  1. Within IIS, expand Sites > select Sage 200 App Services > double-click the Authentication icon in the Features area.
  2. Select Windows Authentication. Ensure this is set to Enabled. If not, select Enable in the Actions panel on the right.
  3. Also in the Actions panel, select Advanced Settings…
  4. Ensure the checkbox for ‘Enable Kernel-mode authentication’ is ticked > OK.
  5. Reset IIS

IIS Anonymous Authentication settings

  1. Within IIS, expand Sites > select Sage 200 App Services > double-click the Authentication icon in the Features area.
  2. Select Anonymous Authentication.. Ensure this is set to Enabled. If not, select Enable in the Actions panel on the right.
  3. Also in the Actions panel, select Edit…
  4. Ensure ‘Specific user’ is selected > Set…
  5. Enter the fully qualified Sage 200 Services username and password. This is the username and password you specified during the installation of Sage 200. For example, <domain>\Sage200Services.
  6. Press OK and reset IIS.

LAN Manager Authentication level

  1. Select Start > Control Panel > Administrative Tools > Local Security Policy.
  2. Double-click the Local Policies folder and select Security Options.
  3. From the list of policies, double-click ‘Network security: LAN Manager authentication level’.
  4. From the drop-down list, select ‘Send LM & NTLM – use NTLMv2 session security if negotiated’ and select OK.

If the error persists…

  • If you are using a Workgroup, password protected sharing will cause the above message to appear. This should be turned off within the Control Panel > Network and Sharing Centre > Change Advanced Sharing Settings.
  • Ensure the server that hosts the Sage 200 Web Services has been added as trusted site within Internet Explorer Options. You can access this within Internet Explorer > Tools > Internet Options > Security tab > Trusted Sites > Sites.

Where an IIS reset is required above, all users must be logged out of Sage 200 and indeed any other system which use’s IIS.

An update has been released for Sage 200 Report Designer (Update 1.4.2013.27). This is to resolve the following known issue:

Issue 5454 – PCs running Sage 200 2011 cannot view reports spooled on the machine that has received the Sage 50 Payroll auto-update

Sage 200 users that also have Sage 50 Payroll installed, on their client machine, found problems with Sage 200 reports after installing Payroll Update 4 (v19.02).

This was because the Report Designer is updated to a higher version being run than the Report Designer used by Sage 200-only users. Reports modified or spooled (in Sage 200) by the Sage 50 Payroll users cannot be used by the Sage 200 users.

To overcome this Sage have released a standalone Report Designer update which can be installed on machines running Sage 200 2011 Service Pack 5. This update aligns the Report Designer to the same version as the Payroll users.

NB. This is the same version of Report Designer that comes as standard with Sage 200 2013 On Premise.

This update should be installed to all Sage 200 machines (not just those using Sage Payroll). Please be aware that a re-boot is also required once completed.