Tag Archive: Bugs


Service pack 3 has now been released for Sage 200 Extra 2015. There are a number fixes included as detailed in Sage 200 Extra 2015 SP3 Issues Fixed .

Sage 200 Manufacturing

Stock Projection Details

Some changes have been made to improve compatibility with Windows 8, Windows 8.1 and Windows Server 2012, these changes also make a consistent look and feel with other areas of Sage 200 Extra.

As a result of these changes, the following graphs are no longer available:

• Graph tab on Stock Projection Item Details

• Graph tab on Monitor Operation Times

• Histogram tab on Monitor Operation Times

The changes also prevents some workspace options (for example, opening, saving, Copy to Clipboard, print and the tools to change the display of the charts).

MRP – Unable to amend the first recommendation on the system

When the user runs MRP within Manufacturing for the first time, the MRP numbering sequence runs from MRP000000, rather than MRP000001.

As a consequence of this, the first recommendation will not be selectable on the MRP Recommendations form.

To renumber the recommendations you must run the MRP twice on a new dataset, before actioning or maintaining any recommendations.

Subsequently, MRP need only be run once.

Sage 200 Suite Tools

Sage 200 2015 SP3 uses a new version of ManufacturingCSVFileConversion.exe

If you attempt to use the previous tool, the following message appears:

Error launching application. Could not load file or assembly ‘Sage. Manufacturing, Version – 17.0.0.1’.

 

Yesterday finally saw the release of the much-anticipated Service Pack 2 for Sage 200 Extra 2015.

One of the key items as part of this is the support of Windows 10 operating system.

There are lots of fixes and some additions as detailed in this document released with the update –

Reports

There are some New Reports to be aware of which are not installed automatically as well as Layout updates too. Check these out with your BP. The introduction of the SOP Profitability reports which include Returns and Credit Notes will be music to some people’s ears, although if you needed this previously you have probably had the report written already.

There also some nice Stock reports, offering different views of Sales by Customer, Product Group and Monthly Sales etc.

Summary Screens

My particular favourite addition in this service pack is the added drill down functionality to the Summary screens. Previously a great visual aid (and Sage Sales Persons dream!) they were not altogether complete from a ‘day to day’ point of view. However we are now able to drill all the way down to the transactional items which makes them much more beneficial as an analysis tool.

Sales Summary Outstanding Debt (Totals)

Sales Summary Outstanding Debt (Totals)

 

Sales Summary Outstanding Debt (Drill down to Customers)

Sales Summary Outstanding Debt (Drill down to Customers)

 

Sales Summary Outstanding Debt (Drill down to Transactions)

Sales Summary Outstanding Debt (Drill down to Transactions)

Installation

Service Pack 2 can be applied to sites running either the Base version of Sage 200 Extra 2015 (all SP1 updates are included) or sites with Sage 200 Extra 2015 Service Pack 1.

As with Service Pack 1 there are two installation files:

  • Sage200v2015SP2ClientPrerequisites.exe
  • Sage200v2015SP2.msp

On client machines, both files must be run in the order listed above.

Sage200v2015SP2ClientPrerequisites.exe checks the client files to ensure the correct registry keys are present on the machine.

Sage 200v2015SP2.msp updates Sage 200 Extra.

NB. On a server, you only need to install the Sage 200v2015SP2.msp file.

As ever this Sage 200 Extra 2015 SP2 Installation and Release Notes document gives all the information needed to install the service pack.

 

After upgrading a Sage 200 site to Sage 200 2015, an error message may be displayed when accessing System Administration for the first time. The message advises of an error in XML document (9, 3).

 

This is caused by not removing any Add-Ons before commencing the upgrade to Sage 200 2015.

Previously, the Add-Ons could be uninstalled in System Administration but when you try to remove the Add-Ons , the below error is displayed.

Exception has been thrown by target of an invocation

This is because in Sage 200 2015, the schema version number has changed so the Add-On trying to be removed does not have the expected schema number assigned to it and so can’t be removed.

In order to complete the upgrade:

Note: You must take a backup of the Sage 200 Configuration Database before proceeding.

  1. Close any errors and select the Add-Ons option in the left pane.
  2. Make a note of the name of each Add-On installed on the site.
  1. Backup the Sage 200 Configuration Database before proceeding.
  1. Open the configuration database in Microsoft SQL Management Studio and open the tblAddon table.
  2. Look for the Add-Ons that were noted in Step 2 in this table. For each add-on, make a note of the AddOnID in the first column.
  3. Remove the entries from the table for each of these add-ons. This should leave only the standard Sage 200 entries in the table, for example, Sage 200 Accounts, Sage 200 Bill of Materials, Sage 200 Accounts Compiled Model.
  4. Close Microsoft SQL Management Studio and re-open Sage 200 System Administrator.
  5. The core components should now install successfully. You will then need to reinstall any applicable Add-Ons, ensuring first that they have been re-compiled for use with Sage 200 2015.

Sage 200 2015 Service Pack 1 is now available.

Business Partners should note the different method of installation on Clients.

This service pack contains two files:

  • Sage200v2015SP1ClientPrerequisites.exe
  • Sage200v2015SP1.msp

On a client PC both files must be run, in that order, to ensure the service pack installs correctly.

Sage200v2015SP1ClientPrerequisites.exe checks the client files and ensures that the correct registry keys are present on the client machines. Sage 200v2015SP1.msp updates Sage 200 Extra. Failure to run the files in this order will cause errors when you try to run Sage 200 Extra 2015.

On a server, you only need to install the Sage 200v2015SP1.msp file.

Sage 200 Extra 2015 SP1 Installation and Release Notes

The following Known Issues have been resolved in Service Pack 1.

Module Issue Tracking System Reference
(where applicable)
Description
Nominal Ledger 5970 Users were unable to import a CSV file with negative budget values.
6318 When importing nominal ledger budgets, a ‘success’ message was displayed but the details were not imported.
6429 The Default Cost Centre drop-down list was not displayed on the Consolidation tab of the Nominal Ledger settings.
Desktop 6389 An ‘Unhandled Exception’ error message appears when trying to add a new feature in Menu Design mode.
6390 Updated the Workspace quick filters to display part searches. Previously, the filter would only search on the entire word (for example, typing AB would only find a customer with the name AB, it wouldn’t find Abbey etc).
6400 User preferences not retained when a user logs out of Sage 200.
6424 Adding reports to the Home Page Favourites now makes the report appear in the Summary screen.
6425 Creating a new folder in Home Page Favourites and adding the report generates an error.
6443 Error in Workspaces where the ‘OR’ filter did not work correctly. In previous versions the OR filter was working like an AND. As a result, no details were being returned by the filter.
6444 Unable to run reports or layouts from favourites.
6487 Non Taxable Receipt launches Taxable Receipt Form.
Purchase Orders 5753 Could copy an order without saving any supplier details.
6480 Multiple Delivery Dates button missing if Project Account Integration not enabled.
Sales Ledger 6451 Save and Allocate button on the Sales Ledger reverse transaction form is now read-only when reversing receipt or payment. This was active in the release version of 2015.
Stock 6455 MRP Replenishment Options missing from the Manufacturing tab on the Stock Item screen when using low screen resolution on some low-spec laptops and PCs.
Timesheets 6469 Enter Timesheet Week – Incorrect Cost rate saved.
Analysis Codes 6470 Issue when editing a newly created analysis code in Sales Order Processing or Purchase Order Processing.
Sage 200 CRM 6432 Ergonomic UI not working as expected after upgrade from 7.1.
Developers 6401 Addon fails to install when contains 2 content parts.

Sage 200 Extra 2015 SP1 Feature Updates and Issues Fixed gives some further details of items included in this update.

In the core Project Accounting module it is possible to create project Statuses and specify whether costs can be entered for a status.

When entering Timesheets in the standard system you are not able to select a project with a status that does not allow costs (as you would expect). However if entering timesheets via WTE, you are able to select a project even if it has a status that does not allow costs.

This was reported in 2011 SP5 originally, and is still not fixed within 2015.

Below is a list provided by Sage of the fixes included within Sage 200 2015.

System Administrator
5997 & 5998 We have improved the speed of the company database upgrade process.
This affects any database that:

  • uses Analysis codes
  • has large numbers of SOP, POP or Stock records, or
  • has large numbers of BOMs or BOM Lines.
6054 Users were unable to create the MMSUser account on Windows 2012 Essentials when it was integrated with Office 365.
Previously the user would see the error message:‘Cannot add login name_mmsuser to server password validation failed, the password does not meet the requirement of the password filter dll’.
Core 200
Nominal Ledger 1392 Tax type and tax code fields were not displayed on nominal journal templates.Previously, a user would have to set up the template and then enter these details once the template had been recalled prior to processing.
Stock Control 5093 Under certain circumstances, Amend Stock Item Product Group stopped working if outstanding works orders existed.
In some cases, an ‘out of memory’ error appeared.
5424 Removing large amounts of stock history records caused on ‘out of memory’ error.
Project Accounting 5476 Users saw the error message; ‘Failed to run SQL script SchemaMigration’ when accessing Project Accounting settings, using the View Project Accounting Settings screen or when saving a project.
5945 Bills were not generated as part of the Suggested Billing functionality. This issue affected some project item types of ‘stock item’, depending on how the item was set to allow costs and revenue.
Period End 5532 Users saw an exception error when trying to drill-down on a value on the Current Periods Totals screen within the VAT Analysis option.
This occurred for users who had previously migrated data from Sage 50 Accounts.
Purchase Order Processing 5541 In some circumstances, a unique reference number (URN) was used if a free text line was analysed to a project. This resulted in a URN that had no postings in the Nominal Ledger.
6053 Saving a record with a long description on the Confirm Goods Received screen generated a ‘Sage Data Access Error – Cannot set the value of the field’ error.
Sales Order Processing 6066 Users trying to print a quotation for quotations that had been entered via the CRM Form Launcher would see an error message ‘Value does not fall within the expected range’.
6239 Customers, using traceability, received an ‘Out of Memory’ error when processing large amounts of stock after the stock levels had been adjusted.
Sales Ledger 5666 Users saw Out of Memory errors or No Network Connection errors when performing consecutive transaction enquiries.
Nominal Ledger 5924 The details of a held journal were lost when creating another held journal from a template.
Bill of Materials 5767 Overtyping the stock code on Record Built Items could move a quantity into stock for an incorrect item.
5780 Users sometimes received an exception error in the following scenario:
Creating a purchase order within Trial Kitting when the supplier had exceeded their credit limit.
5904 The Reverse (BOM) Build process took a specific quantity of a finished item out of stock and added the stock back in to the components.
Manufacturing
Works Order Processing 4551 Traceable Enquiry functionality did not work after changing the product group on a stock item.
6122 Cost of sales postings were incorrect when components were issued to a works order which was completed before the components were invoiced.
6188 Traceable components were not discarded correctly if the build was cancelled on the Confirm batch/Serial Numbers for Components form.
Estimating 5393 Components held against operations were not converted when estimates were converted to a BOM.
Bill of Materials 6086 Cancelling a BOM build for batch/serial items did not allow any changes to the build, unless the screen was closed and reopened.
6096 The Build Session created a reserved temporary batch/serial number in BOM and an error message appeared, preventing the user from entering a value in the Quantity field.
6172 Cost of sales adjustment postings were sometimes posted to the wrong nominal ledger account when building through sub-assemblies.
Other
Process Maps 5564 Enquiry buttons within process maps were not working.
Workspaces 5601 An exception error occurred if the user opened multiple workspaces. We have reduced the amount of system memory required to open multiple workspaces.
Excel Integration 6004 Refreshing data within Excel Integration was not good. We have made performance improvements in this area.

I have come across a couple of issues relating to Emailing documents from Sage 200.

At one of my sites recently users were using had a mixture of Outlook 2010 and Outlook 2013. I had configured all layouts for email set up to use MAPI as the Mail provider.

The first issue this brought up was for every email Sage tried to send, an Outlook security warning would pop up.

Outlook security message

Outlook security message

This is not so bad for users if one or two emails are being sent, but imagine how this is for a batch of 100+ statements!

This issue is actually caused by a Microsoft Outlook update that is designed to prevent security breaches and is not a Sage problem. The update effectively removes the ‘Send e-mails automatically’ feature from within Format > E-mail and this can’t easily be corrected. For further information, refer to Microsoft article 262634 at http://support.microsoft.com/?kbid=262634

NB. In Outlook 2000 and 2003 the security update is installed separately, however it is built into Outlook 2007 and above. For Outlook 2013, there are Programmatic Access security settings which are generally controlled at a Group level. These should be enabled.

In Sage 200 2013 and above, this issue doesn’t occur if the report or layout has the Mail Provider set to Outlook instead of MAPI.

Having changed the Mail provider to Outlook on the layouts at my site, this identified another issue but this time for users of Outlook 2013. With the Mail Provider set as Outlook, when attempting to Email a document, a message appeared to advise that the Sage200Desktop.exe has stopped working.

StoppedWorking

Sage200Desktop.exe has stopped working error

The Problem Details section gives more information (???????):

Problem signature:

Problem Event Name: APPCRASH

Application Name: Sage200Desktop.exe

Application Version: 17.300.14086.3

Application Timestamp: 5334325b

Fault Module Name: StackHash_17c0

Fault Module Version: 6.3.9600.17630

Fault Module Timestamp: 54b0d74f

Exception Code: c0000374

Exception Offset: PCH_0F_FROM_ntdll+0x0003CC2C OS

Version:6.3.9600.2.0.0.16.7

Locale ID:2057

Additional Information 1: 17c0

Additional Information 2: 17c083e57d5c8adee4818c4ba7d6ebbb

Additional Information 3: 643b

Additional Information 4: 643b2a225326ecea5e5cb96f62ab3b6e

Troubleshooting detected that although this issue occurs for Outlook 2013, it only occurs when using Windows 8/8.1 or Server 2012/2012R2. Windows 7 machines were fine.

This is a known issue with the Sage report designer (so impacts Sage 50 and payroll also). The problem I had for my site was the resolution is to switch the layout Mail Provider to MAPI……..!

NB. The Sage200Desktop.exe has stopped working error can also occur when the Mail Provider is MAPI and Outlook is closed when attempting to Email the document.

My options for this site were:

Solution 1
Upgrade all users to Outlook 2013 and set all layouts to use MAPI.

Solution 2
Keep layouts as MAPI but for Outlook 2010 users download ‘Click Yes’ http://www.contextmagic.com/express-clickyes/

Solution 3
Sell the customer Spindle Professional

An update has been released for Sage 200 Report Designer (Update 1.4.2013.27). This is to resolve the following known issue:

Issue 5454 – PCs running Sage 200 2011 cannot view reports spooled on the machine that has received the Sage 50 Payroll auto-update

Sage 200 users that also have Sage 50 Payroll installed, on their client machine, found problems with Sage 200 reports after installing Payroll Update 4 (v19.02).

This was because the Report Designer is updated to a higher version being run than the Report Designer used by Sage 200-only users. Reports modified or spooled (in Sage 200) by the Sage 50 Payroll users cannot be used by the Sage 200 users.

To overcome this Sage have released a standalone Report Designer update which can be installed on machines running Sage 200 2011 Service Pack 5. This update aligns the Report Designer to the same version as the Payroll users.

NB. This is the same version of Report Designer that comes as standard with Sage 200 2013 On Premise.

This update should be installed to all Sage 200 machines (not just those using Sage Payroll). Please be aware that a re-boot is also required once completed.

There is a compatibility issue with Sage 2013 Online v9.0 and the latest version of Payroll 19.02.157 which has update 4.

When logging on you get the following error box and Sage 200 won’t open:

Sage Payroll and 2013 Online issue

This is being looked into by Sage and they advised it will be fixed in v9.1 which should be released in the next 3-4 weeks.

The only workaround is to use a machine that doesn’t have this Payroll installed

There is a known issue with Sage 200 2011 SP3 in relation to the consolidation routine.

When the user attempts to consolidate their subsidiary company, they receive an error ‘system.outofmemory exception’

The issue number that this is logged under is 4545. Sage have released a hotfix, this should only be applied to sites with Sage 200 2011 SP3.